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Rapid Business Systems, LLC
has been operating under the name Welch Computer Services since
1991. During those 18 years in business, WCS has earned a reputation
for exceptional customer service, top-notch technical expertise, and
a staff of friendly, competent engineers.
Today, Rapid Business Systems
is focused on delivering additional value to our clients through
innovative deployment of precision information technology. We have
several new product and service offerings that make us a better
choice for your business than ever before. First and foremost among
those offerings is our 24-hour Network
Monitoring System. This system enables us to provide greatly
enhanced system uptime for mission critical business computing. In
simple terms, it means you get more uptime and fewer computer
problems, so you can focus on your business, and not have to worry
about your systems. |
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Billing Rates
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Standard rate: $110 per
hour, assessed in half-hour increments following an initial one-hour
minimum charge.
» Preferred rate:
$95 per hour, assessed in half-hour increments following an initial
one-hour minimum charge. Preferred rates are charged to our contract
customers, and for work done inside our shop.
» Emergency work:
$110 per hour, assessed in half-hour increments following an initial
one-hour minimum charge. There is an additional $50 fee for
all emergency calls. To receive priority treatment, please state
clearly that you are experiencing an emergency when you call.
» Weekend & after-hours work:
Time-and-a-half of the prevailing
rate, assessed in half-hour increments following an initial
two-hour minimum charge. This higher rate is charged for work
performed on weekends, before 8:00
am, or after 6:00 pm. Some
service contracts eliminate these
increased rates.
» Holiday work:
Double-time of the prevailing
rate, assessed in half-hour increments following an initial
two-hour minimum charge. This higher rate is charged for work
performed on holidays. Some
service contracts eliminate these
increased rates.
Prepaid Blocks of Time
If you wish, you can buy our time in prepaid
blocks of hours. Some of our clients find that this method allows
them to better monitor and track time used. In addition, pre-paying
for our time saves you 10% compared to our normal hourly charge,
because each hour in the block costs only $90 per hour. Blocks of
time can be purchased in blocks of 10, 20, 30 and 40 hours. Blocks
of time have no expiration date, and we will send you a statement
monthly if any work has been done during that month.
Minimum Charges
During regular business hours, we
have a minimum charge of one hour. On weekends or holidays, we have
a minimum charge of two hours.
Trip Fees
We do not charge
trip fees for scheduled visits, or for visits to our contract
customers. For emergency calls to non-contract clients, and for
visits to clients located more than 25 miles from our office we
charge a $50 trip fee. For clients located entirely outside the
greater Denver metro area, we simply charge "portal-to-portal." That
is, our billable time begins as soon as we leave our office, and
does not stop until we return.
Phone Support
Phone support is
always free of charge for contract customers. For other customers,
phone support of less than 15 minutes per day is free, after which
your prevailing rates apply, with a half-hour minimum.
Service Availability
We are available
during standard business hours (9:00 am to 5:00 pm, Monday thru
Friday, excluding Holidays), and we
generally have a response time of well under four hours. We also
offer enhanced levels of service availability, available via a
service contract. These contracts include options to increase our
availability to 24 x 7 x 365, with a guaranteed response time of one
hour on all calls or network alert notifications.
Click here to view our Service
Availability contracts. |
